Payments (10)

Common questions related to payments, including setup, processing, timing, and troubleshooting everyday payment issues.

What personal user details are needed to create a virtual account?

Created by Andy McCutcheon, Modified on Thu, 26 Mar at 10:20 AM by Andy McCutcheon
Can a user have more than one active PayID associated with a virtual account?

Created by Andy McCutcheon, Modified on Thu, 26 Mar at 10:20 AM by Andy McCutcheon
How many accounts can I link my PayID to?

Created by Andy McCutcheon, Modified on Thu, 26 Mar at 10:20 AM by Andy McCutcheon
Are other PayID types supported, like phone numbers, etc?

Created by Andy McCutcheon, Modified on Thu, 26 Mar at 10:20 AM by Andy McCutcheon
Is it possible to have more than one legal name per PayID?

Created by Andy McCutcheon, Modified on Thu, 26 Mar at 10:20 AM by Andy McCutcheon
Can a PayID be paused?

Created by Andy McCutcheon, Modified on Thu, 26 Mar at 10:21 AM by Andy McCutcheon
Error "token not authorised"

Created by Andy McCutcheon, Modified on Thu, 26 Mar at 10:21 AM by Andy McCutcheon
Error "Error adding card. If this error persists, please contact our support team."

Created by Andy McCutcheon, Modified on Thu, 26 Mar at 10:21 AM by Andy McCutcheon
Why am I getting a "Make payment base Credit card authorization failed: Pick-up card" response?

Created by Andy McCutcheon, Modified on Thu, 26 Mar at 10:21 AM by Andy McCutcheon
Why am I getting "Credit card refund failed: Error communicating with the bank." response?

Created by Andy McCutcheon, Modified on Thu, 26 Mar at 10:21 AM by Andy McCutcheon